Join the fight against financial crime

Economic damage caused by financial crime is ever-increasing.

Commerzbank Group makes every effort to ensure that customers and employees do not become victims of financial crime or become otherwise caught up in it, and that its products and processes cannot be abused for fraudulent activities.

Prevention and detection of financial crime is a key element of our corporate culture. We are committed to integrity within the company and in our dealings with our customers, and put it at the heart of the way we do business.

Commerzbank wishes to encourage everyone to join the fight against financial crime by reporting suspicious behaviour. Studies show that reports from employees, clients or third parties do often uncover criminal activities, resulting in investigation and prosecution.

Online reporting

So we have introduced a standardised reporting system, to run alongside our existing communication channels (the Compliance Department and Internal Audit Department). The BKMS-System (Business Keeper Monitoring System) is an internet-based application, which enables employees, customers and third parties to report potentially fraudulent activities affecting the Commerzbank Group, online at any time of day.

We value open communication and we hope you will feel able to submit your report under your name. If you feel more comfortable not giving your name, you may do so. In any event, your information will always be handled in strictest confidence. We do encourage you to set up an electronic postbox in the system. This will enable us to communicate with you, and to seek any further information we need.

We have set up this system to receive reports of possible criminal activity made in good faith. People must not abuse this system by submitting deliberately false or defamatory reports. These may even lead to legal consequences for the reporter.

Of course you can always contact the Compliance or Internal Audit Departments directly, e.g. by phone, email, post or in person.